Frequently Asked Questions

Everything you need to know about shopping with St Frock

How can I track my order?

Once your order has been dispatched, you will receive a shipping confirmation email containing a unique tracking number and a link to the carrier's website.

What is your return policy?

We offer a 30-day return policy for most items. Products must be in their original condition, unworn, and with all tags attached to be eligible for a store credit or refund.

Do you offer international shipping?

Yes, we ship to a wide range of international destinations. Shipping costs and delivery timeframes vary depending on your location and will be calculated at checkout.

How do I know which size to choose?

Each product page features a specific size guide and fit notes. If you are between sizes, we generally recommend sizing up, or you can contact our customer service team for personalized advice.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and popular buy-now-pay-later services such as Afterpay and Klarna.

Can I change or cancel my order after it has been placed?

Because we aim to process orders as quickly as possible, we are unable to make changes or cancellations once an order has been confirmed. Please double-check your details before completing your purchase.